FAQs
Frequently Asked Questions
At Duffy’s Diner, we’ve gathered answers to the most common questions we get about feeding your pet and ordering or receiving your raw animal food.
We know that switching to raw feeding can feel a bit overwhelming, so our team is always here to help. If you can’t find what you’re looking for, please don’t hesitate to get in touch – we’re always happy to help.
Raw Food For Your Pet
– Less Sensitivities
– Great for pets with allergies
– Smaller less odorous poop
– Enhanced dental hygiene
– Healthier skin & shinier coat
– Better weight management
To find out more, visit our ‘Why Raw?’ page.
We cater for a wide range of pets including dogs, cats, as well as reptiles, birds of prey, and ferrets – basically any pet that benefits from a raw, species-appropriate diet.
To find out more, visit our ‘Why Raw?’ page.
Yes. If you’re thinking of switching to raw feeding, you’re welcome to visit us in-store: we’ll show you our full range and explain everything you need to know — including how much to feed, costs, and general advice. You can also contact us via our website if you have questions.
Delivery & Receiving
Tuesday: 10am – 5:30pm
Wednesday: 10am – 4pm
Thursday: 10am – 5:30pm
Friday: 10am – 5:30pm
Saturday: 9am – 1pm
We are closed on Mondays & Sundays.
Yes – we deliver. All products, including frozen goods, are delivered in our own temperature-controlled van at –18 °C to preserve quality.
To find out more, visit our ‘Delivery’ page.
Zone 1 (postcodes SY1, SY2, SY3, SY4, SY5, SY6, SY9, SY15, SY16, SY17, SY21, SY22, TF1, TF2, TF3, TF4, TF5, TF6, TF7, TF8, TF9, TF10, TF11, TF12, TF13): delivery on Wednesdays – orders must be placed by 12:00 (noon) on Tuesday.
Zone 2 (postcodes SY10, SY11, SY12, SY13, SY14, LL11, LL12, LL13, LL14, LL15, LL20, LL21, LL23): delivery on Thursdays — orders must be placed by 12:00 on Wednesday.
To find out more, visit our ‘Delivery’ page.
You can check delivery cost for your post code area by going to our ‘Delivery’ page. If you don’t see your postcode listed, get in touch and we’ll see if we can help.
You can specify a safe place (preferably shaded and undercover) in the “Additional Information” box at checkout. If no instructions are provided and no-one is home, the driver will leave the order in a location they deem safe and will take a photo as proof of delivery.
To find out more, visit our ‘Delivery’ page.
Yes – if you order frozen goods and are concerned about keeping them cold, you can require insulated packaging, just mention this in the “Additional Information” section at checkout and we will do our best to provide one (subject to availability).
To find out more, visit our ‘Delivery’ page.
What Our Customers Say
